Easy Returns, Replacements & Refunds

    • Return/Replacement request for any Order should be submitted within 24 hours of receiving the Product.
    • Once we receive your return and confirm that it meets our return policy criteria, we will issue a refund to your original payment method. Please note that shipping costs are non-refundable. Refunds may take up to 10 business days to appear on your account.
    • Refund/Replacement will be initiated only upon receiving of the product
    • Replacement will depend upon the availability of the product
    • In case the product was damaged while in your possession, Dezzbee will not be under any liability to process the refund/replacement
    • Damaged/ Missing/ Empty Packages need to be returned within 2 days of receiving the product
    • Order Replacement can be done in following cases:
      -Wrong Size/ Color/ Style/ Quantity
      -Missing Parts/ Accessories
      -Defective/ Damaged (if not under Manufacturer’s Warranty*)
      -Not as per description
    • Return Package should have the original Price tag and Packaging slip
    • Few products are Non-Returnable. Please refer to the product page for further reference
    • For Manufacturer’s Warranty Products, you are required to visit the Brand Service Centre.
      For more queries, please refer to Return, Replacement & Refund policies

Shipping Policy

We strive to process and ship all orders within 1-2 business days. Please note that orders placed on weekends or holidays will be processed on the following business day.

Delivery times will vary depending on the shipping method you select and your location. Standard shipping typically takes 3-7 business days within the India. Please note that delivery times are estimated and not guaranteed.

    • You can place a Return request of Damaged/Missing Product; the Return request should be filed within 24 Hours of delivery.
    • Return request will be reviewed by Dezzbee.
    • If required, request will be shared with the merchant for his/her approval.
    • After approval, pickup of the product will be arranged through our courier partners.
    • If our reverse pickup service is not available on your address, we will ask you to dispatch the product. The courier charges will be reimbursed by Dezzbee.
    • After the product is received, it is verified against your claim and accordingly, Replacement or Refund is initiated. Please note that Replacement would depend upon the stock availability with the respective merchant

Returns/Replacement are accepted under the following cases –

    • Wrong Product – Wrong color/ size/ style
    • Wrong item ordered/ delivered
    • Unsatisfactory Product – Inauthentic/ Low Quality/ Expired
    • Defective Product – Manufacturing defect/ Non-functioning (Not applicable, if the product is under Manufacturer’s Warranty)
    • Damaged Product – Physical damage/ Tampered product or packaging
    • Wrong Quantity – Missing Products/ Parts
    • No Invoice/Warranty Received – Available on Electronics only

Returns/ Replacement requests will not accepted under following cases –

    • If Products are Altered/ Used
    • If Product is Returned without Original Packaging (price tags, labels & accessories)
    • If Serial Number is tampered
    • For Defective product that is covered under Seller/Manufacturer’s Warranty or Reported after 3 days of the Delivery
    • For Damaged/Missing product that is reported after 24 Hours of the delivery
    • For Products sold under specific promotions, details of which would be mentioned in the Product page and Terms & Conditions page

Categories not eligible for returns are as follows :

Category Item’s that can’t be returned
Automotive Car perfume
Baby care Nursing covers, diapers and nappies, soothers and teether, feeding related products, baby wipes
Beauty Make up, skin care, hair care and personal care products
Eyewear Contact Lens
Festival Mugs Rakhi, Bhaidooj Coffee Mugs
Grocery and Gourmet All items included in these categories
Fashion Lingerie and innerwear, socks and stockings
Music, Software and Gaming All products marked as non-returnable
Sports & Health Nutrition and health care, Gym gloves, Gym vests, Gym supports and elderly care

*Any product that is labeled as non-returnable on its product detail page cannot be returned.

Return/Replacement request of the Product(s) should be initiated within 24 Hours of Order Delivery for Wrong/ Unsatisfactory product or in case of non-receipt of Invoice & Warranty (for Electronics only).

Damaged Product

    • Empty Parcel
    • Missing Item

Return request, refer to My Accounts, My Orders listing section and click on Return button on selected order.

Once your request to return an order is approved, a pickup will be initiated. Once return is approved for pick up, email will be sent to registered email id for pick up related details. Please keep the product ready with all tags & accessories. Kindly ensure proper packaging to avoid any damage during transit.
Please take care of the following points, while packing your product for Pickup –

    • Product should not be used/altered/ tampered
    • Keep original price tag & packing slip intact
    • Mention Order Number on the box
    • Do not seal the box
    • Mention the Order Number/Delivery Address on the package, before handing over the packet to our Pickup executive
    • Keep the Courier Company’s receipt for tracking purposes

Please Note – Dezzbee shall not be liable for any incidental defect/damage, like liquid leakage/mishandling etc.

If our reverse pickup service is not available at your address, we will ask you to dispatch the product. Return address will be notified to you in a separate email, along with the packaging instructions and required documents.
Dezzbee will not liable for Self-Shipment charges. Please take care of the following-

    • Mention the Order number/Delivery Address on the package, before handing it over to the Courier Representative
    • Upload the courier receipt in My returns section or attach it on confirmation email received after return filing
    • Track your Return Shipment on the Courier Company’s Website

Check the status of your Return at ‘My Accounts’ -> ‘Orders’ Section and click on particular Return ID to view return details.
After receiving your Return Request, we will update you on the status i.e. Acceptance/Rejection of Reverse Pickup, Reshipment & Refund.

You can track the return current status via login to ‘My Account’ > ‘Orders’. Click on particular return Id to check details.

You can Claim for product’s warranty by calling or visiting the nearest Service Centre of the product’s Brand.

For any issues, please contact us at care@Dezzbee .com. We would take your queries forward to the respective seller
*some products are non-replaceable or non-returnable. Please check our Terms & Conditions page before making a purchase.